Useful information

1. INTRODUCTION

Looking For Ideas take the security and privacy of customer information seriously, and Looking For Ideas are committed to safeguarding your privacy online. As a business, Looking for Ideas is built on the bedrock of building long term relationships with customers.

If you leave, Looking For Ideas have failed. So Looking For Ideas make every effort not to breech privacy and risk customer offence for short-term financial gain. Your data is about you, Looking for Ideas, and how we work together. This guide describes how Looking For Ideas collect, use and safeguard the information you provide us with when you use our online services.

Personal data is the information you supply that identifies you, for example, your name and address. Anonymous data is information that does not identify you personally, for example, the average length of visit to one of our sites is 10 minutes.

Looking for Ideas’ primary reason for collecting personal data is to provide you with a more enjoyable and personalised service. Looking For Ideas also collect data so that we can understand and identify our customers‚ needs and habits, with the aim of making each online experience a better one. Personalisation is designed to save you time and effort, by providing a service tailored to your individual requirements. Understanding your needs means Looking For Ideas are in a better position to meet them, and Looking For Ideas can do this by looking at how you use our services.

Please take a moment to read Looking For Ideas Privacy Policy, so you know what choices you have about the information that Looking For Ideas may ask you for. This policy may change from time to time, so please check back periodically.

2. WHAT INFORMATION DO LOOKING FOR IDEAS HOLD AND WHERE DO WE GET IT FROM?

Information about your visits to Looking For Ideas services:

Looking for Ideas may gather data about what pages you visit within the service, how long you stayed on a page, and the route you took to navigate through the pages. This information helps Looking For Ideas monitor the accessibility of our service, and what your needs might be. It also helps Looking For Ideas to develop and improve our service generally, in direct response to customer requirements.

Purchase history:

Looking for Ideas may collect information about your online purchases, in order to suggest other products and services which may be of interest.

Personal details:

When you register with Looking for Ideas we collect personal details from you, including information such as your name and address. This helps Looking For Ideas to build a customer profile, from which we can provide a personalised service, unique to you. The greater the information we have from you, the more personalised service Looking For Ideas can provide.

Looking For Ideas may also ask you for personal details at other times, for example, if Looking For Ideas run a market research questionnaire, competition, sweepstake or promotion. However, the majority of this data collection is not compulsory.
Your personal information may be obtained in any of the following ways:

Online registration
Online forms from time to time
By telephone recording (Interactive Voice Response, IVR)
By email or telephone
When dealing with Looking for Ideas customer services executive
Automatically by your internet browser
On Customer agreements
By post

Cookies:

Use of Cookies on our site

Like most major websites, Looking for Ideas uses cookies to enhance your browsing experience. Cookies allow Looking for Ideas to arrange content to match your preferred interests. The following information explains how Looking for Ideas uses cookies on our website.

What is a cookie ?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. We use the following types of cookies on Looking For Ideas websites.

Session Cookies

These are temporary cookies that remain in the cookie file of your browser until you leave the site. Looking For Ideas use these cookies:

• To allow information to carry across pages of Looking For Ideas site and avoid you having to re-enter information
• To allow you to maintain a shopping basket
• Within registration to allow you to access stored information

Persistent cookies

These cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Cookies cannot be used by themselves to identify you. We use these cookies:
• To help Looking For Ideas recognise you as a unique visitor (just a number) when you return to Looking For Ideas and to allow us to tailor content or advertisements to match your preferred interests
• To compile anonymous, aggregated statistics that allow Looking For Ideas to understand how users use our site and to help us improve the structure of our website. Looking For Ideas cannot identify you personally in this way.

Third Party Cookies

Looking For Ideas also allow third parties to serve cookies via this site. These are used for the following purposes:
• To count the number of anonymous users of Looking For Ideas site and allow us to better understand user activity
• To tailor content to your preferences
• To serve advertisements on Looking For Ideas site and track whether these advertisements are clicked on by users
• To control how often you are shown a particular advertisement
• To tailor content to your preferences
• To provide security within shopping baskets or transactions

Web Beacons

Some of Looking For Ideas Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow Looking For Ideas to count users who have visited these pages. Web beacons collect only limited information which usually includes a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. Looking For Ideas may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Your preferences / Disabling cookies

To ensure you get the best from Looking For Ideas websites, Looking For Ideas advise that users keep cookies active on their machine whilst visiting Looking for Ideas websites. You can manually disable and enable cookies on your PC. The process will depend on your browser and is usually part of your Security Settings‚. For further information about managing and disabling cookies, you can refer to your browser’s help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a series of web pages (see www.allaboutcookies.org) which explain to users how cookies work and can be managed.

What happens if I use a link from Looking For Ideas Website to another site?

Please be aware that Looking For Ideas site may provide access to other web sites by linking to them. Looking For Ideas are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.

Preferences:

Looking for Ideas may ask you for information about your leisure interests and lifestyle. Again this is in an effort to provide a more personalised service for you, and the greater the information Looking For Ideas have, the more able Looking For Ideas are to do this.

3. WHAT DOES LOOKING FOR IDEAS DO WITH YOUR PERSONAL INFORMATION?

Your Personal Information:

Looking for Ideas will combine the different types of data held to create a membership profile for each customer. This helps us to provide you with a personalised service, most accurately suited to your needs. This is a continuing process as you continue to use Looking For Ideas services, and is in direct response to the amount of information Looking For Ideas are supplied with by you. The more information Looking For Ideas have, the better service we can provide.

When you apply for Looking for Ideas's products and services, Looking for Ideas may search the files of credit reference agencies which may keep a record of that search. Details of how you conduct your account may also be disclosed to such agencies. Looking For Ideas will check your details with fraud detection agencies and if you give Looking For Ideas false or inaccurate information and Looking For Ideas suspect fraud, Looking For Ideas will record this. Looking For Ideas and other organisations may use and search these records to:- help make decisions about credit and credit related services, for you and other members of your household; help make decisions on motor, household, credit, life and other insurance proposals and insurance claims, for you and other members of your household; trace debtors, recover debt, prevent fraud, and to manage your accounts or insurance policies; check your identity to prevent money laundering, unless you furnish Looking For Ideas with other satisfactory proof of your identity.

Looking for Ideas may use your personal information for the purposes of administering your account, providing you with the services you have requested and providing you with information about these services. Looking for Ideas may use your personal information for training purposes. Looking for Ideas may disclose your personal information to other members of the Looking for Ideas group of companies and its sub-contractors for these purposes. With your consent, we may wish to analyse your call, billing, viewing and interactive data from time to time to help us to identify and tell you of savings and services most appropriate to you.

From time to time, Looking for Ideas may also send you information, including discounts and special offers on Looking for Ideas products and services. You can opt out receiving information on Looking for Ideas products and services by contacting us. With your consent, we may send you this information by email, text, picture messaging or automated telephone messaging.

With your consent, Looking For Ideas may occasionally send you information about the products and services of other organisations which Looking For Ideas think may be of interest, or Looking For Ideas may pass your details on to carefully selected organisations so they can contact you about their products and services (e.g. by post, telephone, email, text, picture or automated telephone messaging).

Anonymous aggregate reports:

Looking for Ideas may provide reports to third parties, for example content partners and advertisers, as well as to Looking for Ideas management to enhance the service. These reports will be anonymous summaries used to monitor the success of our content and advertising, and to help us develop a service in line with customer need. From our aggregate reports Looking For Ideas can provide general information about our service, for example, 10,000 people clicked on an advertisement yesterday‚ or 20% of Looking For Ideas customers are over 40 years old.

4. WHO ELSE GETS TO SEE YOUR INFORMATION?

Looking For Ideas won't pass on personal information to third parties unless Looking For Ideas have your consent, or where we are required by law to disclose that information.

With your consent, Looking for Ideas may give your details to third party organisations so they can contact you with recommendations for products and services. Looking for Ideas may sometimes hold promotions with other companies. In this case, some of the data collected at this time would be shared with the sponsor. If so, you will be told about this before your data is collected.

If you request additional information from an advertiser or sponsor you will in effect be giving Looking for Ideas consent to provide them with the personal details needed for them to fulfil your request.

Looking For Ideas may offer you the choice of saving your credit card details on a secure site, instead of providing them every time you make a purchase online. This information is encrypted and made secure, but may be accessed by Looking for Ideas, on behalf of Looking for Ideas partners, when making a secure transaction.

From time to time, Looking for Ideas may also ask you questions about your tastes and preferences. With your consent we might pass this information to Looking for Ideas partners so they can customise their online services to meet your needs.

5. WHAT CHOICES DO YOU HAVE?

You have the right to object to your personal details being used to send you direct marketing by post and to make telephone calls to you for these purposes. You have the choice to consent to direct marketing being sent to you by email, text, picture messaging or automated telephone messaging. You may also consent to Looking For Ideas analysing your call, billing, viewing and interactive data from time to time to help Looking For Ideas to identify and tell you of savings and services most appropriate to you. Looking For Ideas will only supply your personal data to third parties for marketing purposes with your consent.

You can make these choices during the registration/application process simply by ticking the relevant boxes provided, or by contacting Looking For Ideas at any time. You may set your PC to refuse cookies or ask your browser to show you when a cookie is being set up. Please refer to section 2 for more details on cookies.

6. PROTECTING CHILDREN'S PRIVACY

Safeguarding the personal information of children is very important to Looking for Ideas.

Children should always ask a parent or guardian for permission before sending personal information to anyone online, and, at Looking for Ideas, we encourage parents and guardians to spend time online with their children. Where Looking for Ideas have reasons to believe that a user is under 18, we try to collect the minimum amount of personal information necessary for the effective operation of the service. Looking for Ideas also endeavours not to share with third parties any personal information supplied by users believed to be aged under 18.

In addition, Looking for Ideas aims not to send direct email offers to users who indicate they are aged under 18. No information should be submitted to, or posted on, Looking for Ideas services by visitors under the age of 18 without the consent of their parent or guardian.

7. LOOKING AFTER YOUR DATA

Looking for Ideas is committed to data security. Looking For Ideas have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure that your personal information is held within operating environments that are not available to the public. Looking For Ideas take steps to guard against unauthorised access, improper use, alteration, destruction, and accidental loss of personal data. This includes rules for all Looking for Ideas staff with access to the servers or databases that hold your personal information. Although Looking For Ideas make every effort to create a secure environment for your personal information, Looking for Ideas cannot guarantee the safety of any personal information you transmit to Looking for Ideas online.

In any event, Looking For Ideas will not ask you for your Looking for Ideas identification and authentication passwords or PIN numbers in an unsolicited phone call or unsolicited email. You should not disclose your password or PIN to anyone.

8. WHEN DOES THE LOOKING FOR IDEAS PRIVACY POLICY NOT APPLY?

Please note that this policy only applies to the collection and use of data by Looking for Ideas and not to other companies, individuals, and organisations to which we provide links through our interactive services. This privacy policy does not cover advertisers and content partners within our service who may also collect your personal details. These companies should have their own privacy policies.

If you place any of your personal details on any services we might develop for chat, bulletin boards, emails, your personal home page or public profile page or any other publicly accessible page, then under these circumstances data will not be covered by this privacy policy. Looking for Ideas advises its customers to be cautious of providing their personal information, such as contact information like email address, postal address, telephone or name to organisations on the open web. Customers are advised always to read a web site's privacy policy before submitting personal information.

9. CONTACTING US

If you have any questions or concerns about Looking For Ideas use of your personal information you should write in the first instance to the Looking for Ideas Group Compliance Officer at the address below or email us at contactus@lookingforideas.co.uk. Please use this address to let Looking For Ideas know of any experience with privacy problems you may have with any of the sites to which Looking For Ideas services link.

Looking for Ideas Ltd 37 Victoria Road Brighouse West Yorkshire HD6 4DX

Information Commissioner

If you want to learn more about your rights regarding personal data you should contact the Data Protection Commissioners office information line on 01625 545745 or visit their web site at www.informationcommissioner.gov.uk

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